Sad to hear about this!
We need to take a look at the faulty product, so please contact us through our contact form regarding the issue, and we will find a way to help you. It is important that you send us both the order number and pictures, as well as a thorough description, so we can process your claim quickly. Please do not return the product without our consent.
We do not have any standard practices for compensation or handling of accepted claims. It is important for us to solve claims and defects with sustainable solutions, so please let us know if you have any good ideas for us to help you with your faulty product. Read more about complaints here.
In most cases, we don't handle complaints for our physical stores. If you have bought a faulty product in one of our stores, please visit the store or contact them by email or phone. You can find contact info for all our stores here.
We do not handle complaints for Holzweiler products which are not purchased at www.holzweileroslo.com. If you are having issues with a Holzweiler product purchased from a retailer, please contact this particular retailer regarding your claim. Read more about this here.