If you are awaiting your refund, please check the return shipments tracking, to see if the order has reached our warehouse. If the order has reached our warehouse, please check the status of your billing/order with the third-party payment provider you used to complete your purchase.
Chances are the refund is already processed at our end. The refund must also be processed through the payment provider, which can take 1-3 working days.
Normally we will register, and process all returns at least 2 times a week.
In periods of high demand, return processing can take up to 10 working days for your parcel to reach our warehouse.
If you have paid directly with card/Paypal, we will send the refund directly back to the same account from which the money was drawn from.
If you have chosen “Receive first, Pay later” or invoice payment, it is your responsibility to “freeze” your invoice in Klarna, this will stop your invoice from reaching its due date. If you do not freeze the invoice in Klarna, you run the risk of being charged a “Late payment fee” from Klarna.
We will correct your invoice as soon as we have processed your return, and an updated payment request will be sent from Klarna.