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  2. Complaints & Defects

How does Holzweiler handle my complaint?


We hope to find good and sustainable solutions for all complaints, and we wish to cooperate with each customer to find a fitting solution for each individual case.


Repairing a product is always our top goal, so we often give you some alternatives for repairing your product if possible. 

We will give you the alternatives for repair after contact regarding the faulty item has been established, and we have a full picture of the situation. 

If the product is not possible to repair, we will either send you a new item, refund you for your purchase, or give you a voucher.

We reserve the right to deny any claim which we do not see as faulty from production or quality.

Read more about how to send in your claim here