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  2. Complaints & Defects

How does Holzweiler handle my claim?

We hope to find good and sustainable solutions for all claims, and we wish to cooperate with each customer to find a fitting solution for the individual cases.

Repairing a product is always our top goal, so we often give you some alternatives for repairing your product if possible. 

If it is not possible to repair the product, we have other solutions we often use such as sending a new item, refund or sending a voucher.

We reserve the right to deny any claim that we do not see as faulty.

Read more about how to send in your claim here.