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  2. Complaints & Defects

I received a faulty item at the arrival of my order. What now?


If a product you ordered is damaged upon arrival, we need you to contact us through our contact form within 7 days after the arrival of this order.
- Please mark the Subject in the mail/form: “Faulty item upon arrival order #XXXXX”
- Please include pictures of the problem with the product and pictures of the “Price tag” still being intact and attached to the product.
- Leave as much information in the description field so we can get a good overview of the situation.