1. If you have not received a tracking link from Bring/DHL, the package is probably in the queue to be processed for shipping at our warehouse. Our goal is to dispatch the order within 24 hours (on normal working days), but in some instances, it might be a little longer, especially in periods of high demand, like sales periods or releases of new products. So please have this in mind if you are expecting an order dispatch message.
2. If you have received a tracking number/or shipment message from Bring (Norway) or DHL (International) but you have not had any updates on the tracking link for a while.
Please contact Bring/DHL and refer to the tracking number which they have provided.
Chances are they are more informed about the shipment status than us.
But if Bring/DHL recommends you to contact us, please do not hesitate to do so.
When tracking updates are missing in the tracking link from Bring/DHL, this is due to a delay in the scanning process in Bring/DHL systems. More often than not, the tracking link will be updated in a few days.