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My order is late.

If you have not received a tracking link from your chosen shipping company, the package is probably in the queue to be processed for shipping at our warehouse. Our goal is to dispatch the order within 24 hours (on normal working days). In periods of high demand (i.e. sale periods, Christmas), the processing time at our warehouse might be longer. 

If you have received a tracking number or shipment message from the shipping company, but you have not seen any updates on the tracking for a while, please contact us and we will investigate.

If there are no updates on the tracking of your shipment, this is most likely due to a delay in the scanning process. The tracking is usually updated within a few days.