1. Help Center
  2. Shipping & Delivery

My order is stuck in customs.

If your order have been in customs for a few days, it is likely that DHL need some information from you, and they will most likely contact you to retrieve the information about you and the content of your order.

If it seems that the customs processing is taking to long, do not hesitate to contact your national DHL and ask them if there is anything you can do to speed up the process. 

Read more about DHL and customs processing here.