1. Help Center
  2. Ordering & Payment

My order was cancelled. Why?

We reserve the right to cancel any order at any time.
In cases where we cancel an order, it is due to errors in the stock-count at our warehouse, and we have sold you a product that is not available anymore.

In most cases, we will try to reimburse you and find a solution with another available size, product or color.

If your order is cancelled, you will receive an email that confirms the cancellation of your order and the refund will be issued at the same time. The refund should appear back into your account in 1-7 business days.


We reserve the right to cancel any order at any time without warning, if we see the order as damaging to our operation and business.

Please note, we monitor our customers and orders during the sale. We do not agree with customers who return a sales product to purchase it once again at a higher discount and exploits our return policy.