How do I return my order?

Norway

Included in your order you should find a prepaid return label which can be used to return your order with Bring/Posten for free. Remember to fill in and include the return form with the necessary information so we can refund you for your return. 

Please always save a receipt or picture of the return label, so we can track the return in case of delays. 

If you have chosen “Receive first - Pay later” or invoice payment, it is your responsibility to “freeze” your invoice in Klarna, this will stop your invoice from reaching its due date. 

If you do not freeze the invoice in Klarna, you run the risk of being charged a “Late payment fee” from Klarna. 

We will correct your invoice as soon as we have processed your return, and a new payment request will be sent from Klarna.

If you have chosen “Receive first - Pay later” or invoice payment, it is your responsibility to “freeze” your invoice in Klarna, this will stop your invoice from reaching its due date. 

If you do not freeze the invoice in Klarna, you run the risk of being charged a “Late payment fee” from Klarna. 

We will correct your invoice as soon as we have processed your return, and a new payment request will be sent from Klarna.


International returns;

International returns;

*(Almost) All International returns must go through our service team.

Please contact us through our contact form, and let us know what order you would like to return, and what products you need to return, we will create a return for you through DHL and give you further instructions on how to schedule a DHL pickup.

* Some post/zip codes around the world are classified as “Rural area” by DHL, if you live in an area like this, we will inform you about this after you have requested a return. Customers in rural areas, will not enjoy the benefit of free returns with DHL, and must use a postal service of their own choice, and pay for the return. We will provide with you the return address.

If you have chosen “Receive first - Pay later” or invoice payment, it is your responsibility to “freeze” your invoice in Klarna, this will stop your invoice from reaching its due date. 

If you do not freeze the invoice in Klarna, you run the risk of being charged a “Late payment fee” from Klarna. 

We will correct your invoice as soon as we have processed your return, and a new payment request will be sent from Klarna.