Sad to hear about this!
We need to take a look at the faulty product, so please contact us through our contact form regarding the issue, and we will find a way to help you. DO NOT return the product without our consent.
- Please mark the subject in the mail/Form: “faulty item Order #XXXX”
- Please include pictures of the problem with your product.
- Leave as much information in the description field so we can get a good overview of the situation.
We do not have any standard practices for compensations or handling of accepted claims.
It is important for us to solve claim and defects cases with creative and sustainable solutions which makes our customers happy and satisfied, so please let us know if you have any good ideas for us to help you with your faulty product. Read more here
We do not handle complaints regarding Holzweiler products which are not purchased at www.Holzweileroslo.com or our own Holzweiler retailer stores.
If you are having issues with a Holzweiler product purchased from a secondary retailer, please contact this particular retailer regarding your claim.
Read more here:
I have a complaint about a Holzweiler product bought at another Holzweiler retailer.